A website chatbot
that answers from your pages, not a guess
A chat widget that makes up an answer does more damage than no chat widget at all. A website chatbot grounded in your actual pages answers correctly or says so plainly, then hands off to a person, instead of guessing with confidence.
Why a grounded answer beats a confident guess
A website chatbot answers a visitor’s question from your actual pages, pricing, FAQ, documentation. In sentences, rather than a rigid keyword-matched menu. It hands off to a human or a contact form the moment it is genuinely unsure. It suits any site getting repetitive questions through a contact form or a support inbox. A grounded chatbot answers those immediately, at any hour, without waiting for someone to check email.
It is different from a generic SaaS chat widget in one important way. Most subscription chatbots either hallucinate confidently wrong answers, or match only exact FAQ phrasing and fail on anything slightly different. A chatbot grounded specifically in your content and tested against both failure modes before launch avoids the worst version of both.
What the widget actually does
The chatbot answers from your site’s real pages and documents. It has a hard rule to hand off to a human or a contact form, rather than invent an answer when the content does not cover a question. Every conversation is logged, which gives you a direct view into what visitors actually ask, often different from what your navigation and FAQ assume they will ask.
Where it fits your site’s purpose, a chatbot can also capture a lead. It notices when a question signals real buying intent, and offers to connect the visitor with your team.
We have run this grounded-answer, hand-off-when-unsure pattern in production, for a visa consulting centre’s AI consultant. The same model-gateway approach let that bot migrate to a newer AI model with zero downtime. It applies equally to a website chatbot, so switching providers later does not mean rebuilding the integration.
How we test for hallucination before launch
We start from your actual support inbox or contact form history. The real questions visitors ask, not an assumed FAQ. That gap determines whether the chatbot is useful in week one, or just an unused widget in the corner. Every answer is grounded in a specific page or document, so the bot cannot wander into confidently wrong territory. We test it with questions designed specifically to provoke a hallucinated answer, before it goes live.
The widget is styled to match your site, rather than looking like an obviously bolted-on third-party tool. Rate limits keep AI spend predictable even during traffic spikes. We deploy with monitoring and hand over the full codebase, not access to a subscription dashboard you would lose if you stopped paying a monthly fee.
We also review the conversation logs with you a few weeks after launch. The real questions visitors ask once the chatbot is live often reveal content gaps on the site itself, not just gaps in the bot’s knowledge. That is useful information well beyond the chatbot alone.
Timeline and price
| Tier | Price | Timeline | What changes |
|---|---|---|---|
| MVP | from $1,200 | 2 to 3 weeks | One core flow, one channel, enough to go live and test demand |
| Production | from $2,600 | 3 to 5 weeks | Full flow, admin tools, integrations, monitoring, ready for real volume |
| Full control, handover-ready | from $3,600 | 5 to 7 weeks | Same build, plus documentation, test coverage and a handover package so any developer can take over, not just us |
Running cost is typically $15 to $60 a month in AI usage depending on traffic, separate from hosting.
What you own at the end
The knowledge base, the conversation logs, the model gateway configuration, and the full source code for the widget and its backend. Nothing is rented month to month from a SaaS chatbot vendor.
Related
Pairs with a Telegram AI support bot and a WhatsApp support bot with AI for the same knowledge base across messengers. See help center and knowledge base and in-app chat and messenger for related pieces. For a real grounded-answer AI bot in production, see the visa consulting centre case study.
Answering the same site questions by email every day? Get in touch with a sample of your inbox and we will show you what a chatbot could handle.
FAQ
How much does a website chatbot cost?
A chatbot answering from your existing pages and docs, with hand-off to a contact form, starts at $1,200 and is live in two to three weeks. Lead capture and a full admin panel run $2,200 to $4,000.
How is this different from a generic chatbot widget service?
A subscription chatbot widget usually either hallucinates answers or only matches exact phrases from a fixed FAQ. We build one grounded specifically in your content, with a hard rule to hand off rather than guess, and you own the code instead of renting a subscription.
Can it capture leads, not just answer questions?
Yes, where that fits your site's goal, a question that signals real interest can trigger a lead capture step, routed to your CRM or inbox.
Who owns the chatbot and the conversation data?
You do. Conversations are logged in a database you control. The knowledge base is your own content. And the code is yours, not a SaaS widget you are renting month to month.
What stops it from giving a wrong answer about our business?
It answers only from documents you provide. It is tested against questions designed to tempt a wrong or invented answer, before launch. The hard rule is to say it does not know, rather than guess.