An AI agent for physiotherapy and rehab centers
that fills the schedule, never prescribes an exercise
A physiotherapy practice loses more revenue to a missed recurring session than to almost anything else. A course of treatment only works if the patient keeps coming back on schedule. We build an agent that books and reminds for every session in the course. Any question about the exercise plan itself goes straight to the therapist who wrote it.
Why a missed session costs more than it looks like
A physiotherapy course only works if the patient attends the full sequence of sessions. A missed session midway through a course is a different problem than a missed first visit. It is a patient who was already paying and already committed, lost to a reminder that never went out or went out too late. Clinics that rely on a receptionist to manually track where every patient is in their course usually lose that tracking the moment the schedule gets busy.
Renewal is the second leak. A patient finishing one package often does not rebook the next unless someone prompts them at the right moment. That moment is easy to miss when staff are focused on the day’s live appointments, not on who is due to finish their course this week.
There is a quieter risk too: advice drift. A friendly front-desk chat about “how is the knee feeling” can slide into something that sounds like treatment guidance. That is exactly the exposure a clinic wants to keep away from anyone but the therapist in session.
Scheduling itself adds complexity. A clinic with several therapists, each with their own specialization, shares a pool of treatment rooms and equipment. Slots often get assigned by hand. A booking request outside normal hours either waits for a callback, or gets squeezed into whatever slot is free. That slot is rarely the one that actually fits the patient’s course.
What the agent actually does
The agent books sessions against real therapist and room availability. It sends a reminder sequence covering every session in a patient’s specific treatment course, not just the first visit. It flags to staff when a patient falls behind schedule, so someone can follow up before the course stalls. It prompts package renewal right when a course is finishing, from your own fee schedule.
There is one hard rule: no exercise, treatment or diagnosis advice, ever. Any question beyond booking and pricing goes to the treating therapist with the conversation attached. New-patient intake collects what a therapist needs: injury type, referral source, preferred schedule. It routes the client to whichever therapist on your roster actually specializes in that area, not just whoever is free when the message arrives.
It typically runs on WhatsApp and Telegram for reminders, your site chat for new-patient FAQ, and Cliniko, Google Calendar or your practice management tool for scheduling.
What stays with the therapist
The exercise plan, treatment progress and any judgment about a patient’s recovery stay entirely with the treating therapist. The agent’s job is scheduling, reminders and renewal prompts, never clinical guidance.
Price and timeline
| Model | Price | What you get |
|---|---|---|
| Agency runs it | from $1,500 | We build, launch, host and tune the agent as your course structures and pricing change |
| Full control, handover-ready | from $2,500 | Same build, full source code and credentials transferred, documentation included, paid edits available as an option |
Both run on the same 2 to 3 week build.
More for your clinic
Pair this with a WhatsApp bot for physiotherapy and rehab centers for a lighter reminder-only flow. Or a CRM for physiotherapy and rehab centers to track course completion and renewal across your whole patient base. See the full AI agents service page. Our approach to adherence and habit tracking is detailed in the fitness app AI coach case study. A scored intake flow like this agent’s new-patient routing is in the recruitment AI bot case study. Get a written plan with a fixed price for your clinic.
FAQ
How much does an AI agent for a physiotherapy clinic cost?
Our Assistant package starts at $1,500. It covers one channel, booking, session reminders, package FAQ and hand-off to a therapist, live in 2 to 3 weeks.
Does it give exercise or treatment advice?
No. It books and reminds patients of sessions. It answers questions about pricing and packages. But any question about the exercise plan, pain levels or treatment progress goes to the treating therapist. The agent never answers that directly.
How does it handle a multi-session treatment course?
It reminds a patient of every session in their specific course, not just the first. It also flags staff when a patient falls behind the recommended schedule, so someone can follow up before the course stalls.
Which channels does it run on?
WhatsApp and Telegram are the most common for reminders and booking, plus your site chat for new-patient FAQ.
Does it integrate with our scheduling software?
We integrate with Cliniko, a Google Calendar system, or your practice management tool's API where one exists. If there is no reliable integration point, we tell you before the project starts.